A help desk technician maintains technologies, provides IT support, troubleshoots and identifies solutions. Desk technicians also provide technical support, either remotely, or on a phone call, or in person, in respect to computers, hardware and software. They basically respond to customer queries by providing technical assistance. They ensure all technologies are running smoothly.
At Valenta, we have Help Desk Technicians that can support organizations either through Managed Automation Services or act as an extension of an organizations Centre of Excellence.
Improvise on processes and provide suggestions.
Liaise with customers and provide information by following up overall.
Update customer status, maintain a timeline of records and customer updates.
Solve issues for customers in respect to technical problems, queries and find solutions for them.
Troubleshoot customer issues remotely.
Provide technical assistance to customers as and when they need help.
Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.
We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:
and many more…
