Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

Virtual Medical Assistants or Remote Medical Assistants are specialists who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks, and with the advent of Covid-19, this has only become worse and even more expensive. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.

Virtual Medical Assistants allow Doctors to focus more on their patients which improves Patient Satisfaction, as well as quality of life for the Doctor. They act as an extension of the Healthcare providers’ medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting, and EMR Management.

Virtual Medical Scribes play an extremely vital role in Healthcare Operations. The primary objective of a Virtual Medical Scribe is to allow the Doctor to be a Doctor, and not a data entry specialist. This function is a doctors “Right-Hand” and allows for efficient patient flow and efficiency, while accurately entering orders, billing information and vitals in real-time.

As compliance in the Healthcare Industry gets more stringent, reimbursements get tighter, and practices are measured by Patient Experience, our highly trained and qualified Virtual Medical Staff is the perfect solution.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

Primary Pain Points and Potential Solutions

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :


and many more…

Valenta Pricing Packages

Full Time Medical Assistant

From €1,300 + VAT per month

Full Time Medical Scribe

From €1,440 + VAT per month

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