Data Security

While the benefits of outsourcing to operations with an established track record are proven, data security is of paramount importance. At Valenta BPO we make this a top priority and we have in place several systems, both physical and non-physical, to ensure our client data is safe and secure. We are ISO 27001 and ISO 9001 certified, and GDPR compliant. The IT infrastructure at all of our centres is up-to-date with the latest software, firewalls, and tools in information security management. 

Physical Controls

  • Biometric scanners and access card-based security for employees/visitors entering the premises
  • CCTV based monitoring at all office premises
  • All computer systems are connected to the local server and have firewalls installed
  • IT security related issues managed by competent, full time dedicated staff
  • Users/operators restricted from changing permissions/settings on their systems
  • USB ports are disabled and printer access is given only to team leaders

Training

  • Training sessions on data security for all staff members periodically
  • Non-disclosure agreements (NDAs) with all staff members

Non-Physical Controls

  • Staff are authorized to login to portals only from our office IP address (based on platform permissions)
  • All servers are installed with firewalls and antivirus software
  • Restrictions on sending/receiving emails to/from specific domains
  • Breach notifications are set up
  • Destruction register is maintained
  • Our default passwords are stored in Zoho Vault with applied IP address restrictions
  • White-listing approach on visiting websites
  • Save/store data feature on PCs disabled

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